SDLA 223 Crisis Management

Crisis is typically characterized by a high degree of instability and has the potential for extremely negative results that can endanger the continuity of the organization. Although no two crises are the same, there are common traits evident in each one: a crisis is unexpected and unplanned for, it exerts a high impact on human needs, emotions, and behaviors. Effective crisis leadership is responding to the human needs, emotions, and behaviors that are generated by the crisis. People are most inclined to follow a leader who is reassuring, exhibits control under the stressful conditions of the crisis, and meets the needs of the people for whom they are responsible. Preparedness is important so the decisions made, actions taken, and the outcomes that result are focused on the organization, people, and environment for which we are responsible. Focus is on gaining an appreciation for the benefits that come from failure situations. Failure is a matter of interpretation. In order to learn from failure, leaders must locate the "teachable moments" hidden in the failure and then pick them out and use them to improve chances of future success. A focus is on looking at failure as a learning tool, recognizing practice and time factors in achieving success, and taking appropriate risks.

Credits

2

Distribution

Business/Services

Offered

Spring Semester