/Institutions/Mitchell-Technical-Institute/json/2024-2026/Catalog-and-Student-Handbook-local.json

/Institutions/Mitchell-Technical-Institute/json/2024-2026/Catalog-and-Student-Handbook.json

Student Complaints

Mitchell Tech recognizes that there may be conditions that are in need of improvement and that students and others should have some means by which their concerns may be effectively expressed, considered, and dealt with fairly.  Such means can do much to maintain harmonious relationships between the College and the students, employees, and community.
 
Mitchell Tech desires that all types of complaints be handled informally at the level closest to the origin of the complaint, but also, that channels be provided for filing official complaints when resolution is not achieved.  Mitchell Tech will follow approved policies and procedures for handling complaints.  (Students wishing to file an official complaint or appeal with the College should refer to Policy MTC 1045.  Students wishing to file a grievance alleging a violation of federal or state civil rights laws, rules, and regulations should refer to Policy MTC 1046.)
 
For all complaints, the first course of action must be to try to resolve the complaint directly with MTC through informal or formal processes. To formally file a complaint, please submit the Complaint Intake Form, https://www.mitchelltech.edu/complaint-intake-form.  

If the matter is not resolved through formal processes, individuals may choose to file a complaint at the state level.

• Students who are South Dakota residents or who are attending courses on the Mitchell Tech campus may file unresolved complaints with the South Dakota Board of Technical Education. The BOTE office will only handle those complaints that concern educational programs or practices of technical colleges and that have exhausted the individual institution’s formal process for complaints. The office does not handle anonymous complaints, nor does it intervene in matters concerning an individual’s grades or examination results, as these are the prerogative of the college’s faculty.
• Students who are not South Dakota residents (except California) who are taking exclusively online courses may file unresolved complaints with the South Dakota NC-SARA State Portal Agency (SDBOR). The SDBOR will only address complaints after a student has exhausted his/her appeals at the institutional level. This process is for complaints that the institution has violated deceptive trade practices or consumer protections or that the institution does not meet standards established by the institution’s accrediting agency or the State Authorization Reciprocity Agreement (SARA). Complaints involving student grades or student conduct violations are governed entirely by institutional policy. California residents who are taking exclusively online courses may file unresolved complaints with the California Department of Consumer Affairs.

More information, including hyperlinks and contact information, can be found on Mitchell Tech's Complaints web page at www.mitchelltech.edu/about/informational-resources/complaints.